“There is a great deal of trust in knowing that you have the people who can help you when you do run into a bind of any kind. We took this step (moving from paper to software) because we had somebody who we felt comfortable with. A gain we’ve found is the ability of anyone in the network to track and trace information on cargo. Amelia functions are user-friendly, easy to learn, and the transition over was a positive one.”
Ed Oakes, Cargo Operational Systems and Training, Calm Air
“If there are issues that you’re dealing with or things that you’d like to see that aren’t working or reports you’d like generated or enhancements you’d like to see to the system, InteliSys is very flexible in being able to create that for you.Good people that care, that work hard, want to deliver, want to continue to improve and really meet our needs.At the end of the day it has been about the relationships and I think that’s such a key component. InteliSys has developed a product, but they also will work with all their customers to customize certain things as they need for their own operational needs, marketing needs, whatever those needs might be. They continue to develop things as we continue to come to the table with new ideas.”
Spencer Smith, Vice President Commercial Services, Pacific Coastal
“With all the major airlines moving towards cutting costs and no frills, the amelia software has let us become a very competitive regional low cost carrier, still with the frills.”
Sandra Ross-Hitch, Director of Marketing, Calm Air International LP
“We chose the system based on the product offering exceptional flexibility, which will allow us to take our products forward and tailor them according to our needs. InteliSys was very open to our ideas and how we could integrate them into the system.”
David Buck, Citywing
“Before implementing ameliaRES, we did all ticketing manually and lost tickets had penalties as we had no evidence of the tickets sold at the counters. This caused a lot of inconvenience to our passengers as when they lost their tickets they had to purchase a new flight segment. After implementing the ameliaRES Airline Reservation System, everything is ticketless and passengers only need their confirmation or any type of ID at time of check-in. This has improved the overall customer satisfaction in the airline. Within 45 days of ameliaRES implementation, 20% of our reservations were made through the web. This significantly reduced workload in our call center while improving customer satisfaction in the reservation process. In addition, ameliaRES has helped increase our load factors by 25%, which helps the system pay for itself.”
Carlos Rodriguez, President, Vieques Air Link
“InteliSys has been our technology partner throughout our startup and now through our rapid growth in the Vietnam airline industry. VietJet had very tight constraints on our startup in late 2011 and InteliSys were able to have VietJet fully operational with a passenger reservation management system in the short time available.
Throughout our very rapid growth in 2012, InteliSys were able to deliver the necessary additional functions which have allowed VietJet to quickly capture a large share of the Vietnam air travel market. VietJet was able to offer the first airport check-in kiosks in Vietnam as well as other important features thanks to the quick delivery turnaround InteliSys has provided. VietJet is now Vietnam’s leading low-cost carrier, have added a 3rd new aircraft in April 2012 and are planning international flights in early 2013. InteliSys is continuing to deliver the IT capacity for VietJet to manage this growth and just recently delivered their Crew Management System to help VietJet manage all aspects of crew training and scheduling.”
Le Hai Binh, Director, ICT Department, VietJet Air
“Working with Intelisys and the amelia product has been an excellent experience for Vieques. The fact is that amelia is a complete solution for the airline industry. The quality of service offered by their expert staff made our experience a delightful one. If I have to point out the things that impress me the most it will be their staff. They are willing to go the extra mile, to treat you not like a client but like family.
Thank you Intelisys – your help, dedication and product are bringing more revenue to our company and we are in a better position now than when we tried to do reservations manually.”
Rafael Mellado, Administrator, Vieques Air Link
“We selected the ameliaRes system for a number of reasons. It’s a made in Canada solution from a company with a proven track record in the Ultra-Low Cost Airline space where merchandising capability and system scalability are critical. Intelisys understands the Canadian airline market and has the ability to grow with us”
Jim Young, President and CEO, NewLeaf Travel Company Inc.